Our US Returns & Exchanges Policy

The following policy applies to domestic orders only and for products sold only on provencebeauty.com

Eligibility Window:

To qualify for a return, items must be received back to our Fulfillment Center within 30 days of your original order shipment date (as printed on your packing slip) in the condition that your product has arrived. Opened or used items are not eligible for refunds. Exchanges also must shipped within 30 days as well as arrive to us in an unused, unopened condition.

Items Not Eligible for Refund or Store Credit:
• Items marked as final sale.
• Free gifts or promotional items with retail value.
• Returns received in damaged/worn condition.
• Returns received after 90 days of the original order shipment date.
• Shipping charges, except in cases where we have made a shipping error.

What happens if I return an item that I bought on sale or used a promo code on?
Coupons and discount codes are allocated across all applicable items. If you applied a coupon or discount code on the order you're returning, OR if you are returning an item purchased on sale, you'll be refunded the amount that you paid after the applied discount.

What if there was something wrong with my order?
Contact us right away so we can make things right. 

 

I purchased your products from a store or another re-seller. Can I return the products to Provencebeauty.com?
Because we cannot control how other re-sellers handle our products, please consult the customer service department of where you have purchased our products from. We can only directly refund, return/exchange products that we sell directly on provencebeauty.com.

How to Make Your Return or Exchange:
Please contact our Customer Support Team for further information.